dw.Don WardINDEPENDENT CONTRACTORSee my work

MORE THAN 10 YEARS ACROSS OPERATIONS & TECHNOLOGY

Experience that connects the pieces.

Support and client operations taught me where the friction lives. Product, healthcare technology, and implementation taught me how to work through it.

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Career experience

01

ENTERPRISE HEALTHCARE

Connecting delivery with the technical detail

Business and technical requirements, member eligibility workflows, data validation, operating models, release planning, and client delivery.

Eligibility & EDIRequirementsTechnical delivery
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02

VENTURE STUDIO

Building systems across a portfolio

CRM implementations, portfolio analytics, integrations, software tracking, and technology implementation for healthcare portfolio companies.

HubSpotPower BIPortfolio operations
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03

HEALTHCARE TECHNOLOGY

Improving the operations behind the service

Support and account operations, claims and credentialing workflows, vendor management, and process improvement through automation.

Support operationsAutomationHealthcare workflows
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04

SAAS & CRM PRODUCTS

From customer support to product delivery

CRM platform operations, client success, reporting automation, a conversational CRM product, and a better sales to implementation handoff.

CRM productsClient deliveryProduct ownership
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Results from prior professional roles

50%

less time to resolve an issue

Approximate reduction after automating support intake.

60 → 30

days to implement

Approximate average before and after the handoff redesign.

15%

higher sales conversions

Observed dealership performance against historical monthly sales.

LET'S MAKE THE WORK EASIER.

A clearer process.
A system that works.

Have a workflow that needs a better way? Start with the work that looks closest to yours.

Explore my project examples

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